Email and Mail with AI

No machine has yet been built with a human echelon of intelligence, A.I. technologies are now maturing to the point where this is not science fiction and more about reality. Did you know that some of the news you read may not be written by human beings? The Associated Press (AP) has been using A.I. technology for a majority of U.S. corporate earnings stories for their business news report. Did you know a Japanese venture capital firm Deep Knowledge recently became the first company in history to name an A.I. robot to its board of directors?

In many companies, the slower night shifts in a contact center are the ones that answer the days email and mail. If you think about amount of general company email and mail coming into companies every day, and the number of hours to reply and how long it takes to respond in a consistent manor, imagine the improvement that can be made with A.I. Right now most every step is a manual process for email and mail that takes place on the basis of confusing, complex rules, resulting in high labor costs. Up to 75% of the potential optimization lies in automatic classification and further processing of email and mail content.

The problem with Document Management Systems (DMS) and incoming correspondence has only supported the movement flow of documents in the digital mail-room and do not understand the content of the correspondence.

The A.I. solution analyzes incoming letters, forms or invoices, automatically identifies customer data and organizational terms, enriches customer transactions with information from third-party systems and distributes them automatically to business processes and employees based upon priority. The right A.I. solution would need to be automatic and not manual based on algorithms to recognize relevant content in your correspondence and transfer the message automatically and reliably to the follow-up processes of your company. The best A.I. email and mail system would be dynamic and non-rigid; it learns the behavior of selected “expert employees” during the dispatching and information retrieval process. The effectiveness of A.I. automation grows dynamically. The system learns and gets better.

How does Email and mail with A.I. work?

1. It classifies and allocates. Incoming transactions are analyzed and allocated to available employees according to topic, skill and urgency.
2. It validates and enriches. Relevant context is extracted. Discrepancies are detected automatically and submitted to available employees for validation.
3. In single click forwarding. The email is automatically indexed and forwarded to the recognized handling process. Most times the CSR will look at the incoming email and prepared reply and hit send.
4. Is the machine learning or A.I. processing. The system learns independently, because of its successful classification and processing, the automatic efficiency of the document processing is improved daily.

This is an fast, affordable, standalone product for mail with OCR and email. When combined with other modules, this can help with OmniChannel (documents, faxes, e-mail, apps, text messages, Facebook, and Twitter). The real future may be in man joining machine. Human and Robot interaction is emerging as a more practical, near-term application of A.I.
Please contact us for any call center technology need or telecom challenge.

Thank you,

James Wilson, CEO
Call Center Pros
+1-404 936 4000
james@call-center-pros.com
http://www.linkedin.com/in/jameswwilson