After we narrow it down to two vendors, we can have them both present their product, Call Center Pros can join by phone or be there in person to help moderate each carrier, separately. Every telecom company has a direct sales channel and they also have a reseller channel, we both have the same floor price. Meaning their direct team cannot undersell Call Center Pros floor price and we cannot undersell their floor price. You know that working with certain carriers at times may be…well…frustrating. When you work with Call Center Pros, you often have access to better contracts, better rates, and better support. As independent reseller, Call Center Pros have no specific loyalties to one carrier over another carrier. We are not focused on pushing a specific product or service in order to meet Carrier's monthly goals. Without this added pressure, Call Center Pros can provide a business with unbiased opinions, allowing the business to make an informed decision.
Data Networks and Internet Solutions
Call Center Pros provides reliable and secure data connectivity between your Call Center locations and to the Internet. By understanding your needs, we can recommend the best solutions to meet your requirements. Call Center Pros has a deep understanding of our partners’ technical offerings and we understand what needs to be done to implement services quickly and with minimal disruption to your business.Multi-Site Connectivity
Carriers provide multiple options to connect your call center multiple locations. Call Center Pros Solutions can assist you in determining what solutions work best for your needs. Whether it is MPLS, VPLS, Metro Ethernet, or any other emerging technology, Call Center Pros will evaluate the options and provide recommendations that meet your technical and financial parameters. Call Center Pros does not try to fit your connectivity requirements into a particular product set; rather, we find the solution that best aligns with your call center needs.Point-to-Point Connectivity
To connect two locations for secure connectivity or data replication, Call Center Pros can assist in determining what options are available for your sites. Regional access fiber connectivity is a key component in determining what carrier may be the best fit for your company. Our engineering team has access to fiber maps and other tools so we can work with you to make informed decisions.Benefits of Call Center Pros Data and Internet Services
- Strong understanding of the products/services available to your call center
- Technical solutions designed to meet your needs
- Alignment with carrier personnel to ensure that we can be your one point of contact for all of your connectivity needs
SIP Termination
SIP has enabled businesses to leverage data networks to deliver reliable voice services with advanced features. Call Center Pros will work with you to understand what product or product combinations will meet your needs. For call center termination there are conversational telecom carriers and if you try to slip in short duration calls, you will be penalized or cut off. There are specialized short duration telecom carriers we can also recommend.SIP Origination (DIDs and Toll Free)
In the last I wrote about LCR (least cost routing) for Toll Free (and Redundancy). Another important topic is having DID for outbound and there are a few strategies that require a good telecom that knows what they are doing. One other option that is had to get is AT&T toll free delivered via SIP. AT&T might be a bugger to connect to and they do not seem to want new carriers and they do not want customers on SIP Trunks. But there are a few great Tier 2 carriers that offer 100% AT&T.SIP Trunk
Consolidate your local voice needs and reduce or eliminate the need for POTS lines and PRI circuits throughout your enterprise. SIP trunk provides unique failover and local phone number features that were not possible in traditional voice solutions. Provide a single circuit to meet your data and voice needs with the Integrated Access product – we are experts in migration to SIP, making your transition smooth and worry free.Cloud-based PBX
Cloud-based PBX solutions that provide the functionality of Unified Communications without the heavy capital outlay for premise-based PBX equipment. Cloud-based PBX lets enterprises focus on their business while still having a fully managed, robust voice environment. Regardless of which IP-PBX solution you choose, the benefits are similar. You can provide users access to IP telephony, the Internet, and the PSTN through one cable per person. And you can expand the ease of three- or four-digit extension dialing beyond the main office. So if you’re in the Connecticut office and you want to call someone in the Pennsylvania office, you simply dial the extension -- and avoid paying long-distance charges.These are some carrier, but not all.
Traditional US Carriers or Bandwidth
- ACC
- ANPI
- AT&T
- Brighthouse
- Broadview Networks
- Centracom
- CenturyLink /Savvis
- Charter
- Cogent
- Comcast
- COX
- EarthLink
- Evolve IP
- Fiberlight
- Frontier
- Fusion
- Globalinx
- GTT
- Integra
- Intelepeer
- Level 3
- Light Tower
- Masergy
- Megapath/Speakeasy/Covad
- PacNet
- Sprint Embarq
- Star2Star
- Telepacific
- Telnes
- Thinking Phones
- Tonaquint
- TW Telecom
- Veracity
- Verizon Business
- West IP
- Windstream
- XO
- Zayo
Regional Fiber
- Allied Telecom Fiber and LEC- DC, Baltimore, MD and Philadelphia, PA
- Comlink Michigan based Fiber provider. Chicago, Northern, Indiana and Ohio.
- DukeNet Ashville, Atlanta, Birmingham, Charleston, Charlotte, Columbia, Greensboro, Greensville, Huntsville, Knoxville, Nashville, Raleigh, Wilmington
- Enventis Terrestrial Fixed Wireless - broadband technologies to an approximate population of 267,588 (of a total population of 323,785,881)
- FiberLight Transport, Dark Fiber, IP, Metro Lit services. 50 Mb and up. GA, DC, Baltimore, Miami, Boca Raton, Clearwater, St. Petersburg, Fort Lauderdale, Tampa, Texas, Birmingham, AL, Nashville, TN
- FiberTech Fiber 10 Mb + N.E. USA, OH, IN, PA, NY, MA, CT, NJ, DE, VA
- Hudson Fiber Low Latency Provider. Dense in NJ, NY. Then Chicago, Toronto, London, Slough, Frankfurt, Tokyo, Hong Kong, Sao Paulo.
- IDC Global Fiber Reseller. Collocation.
- Metro Optical Fiber and Network Reseller – strong in the NE
- Mosaic Fiber Reseller. Very Strong in the Metro National.
- Pinpoint Transport, IP. 50 Mb + CO, KS, NE, IA, IL TN, MS, LA
- Sidera Fiber 10 Mb + Chicago, NY, DC, Boston, Philly, Toronto and Northeast.
- Southern Light Fiber 10 Mb + N Florida. Louisianna, Mississippi
- Sunesys Dark Fiber Only. Chicago, LA, San Jose, San Fran, Philly, NJ, NY (not Manhattan), Atlanta, Florida
- US Signal Fiber, Transport, DIA T1 and up, MPLS, Colo. MI, IN, OH, IL, WI
International Carriers
- Belgacom (BICS)
- Bharti Airtel
- BT Global
- Cable & Wireless
- China Unicom
- ChinaTel
- Elite
- Focus
- GT-T
- Hibernia
- IFX Networks
- KDDI
- OneStream
- PacNet
- PCCW Global
- PLDT
- Reliance
- SingTel/Optus
- TaTa
- Telecom Italia
- TelMex
- Telstra
Thank you,
James Wilson, CEO
Call Center Pros
+1-404 936 4000
james@call-center-pros.com
http://www.linkedin.com/in/jameswwilson
No comments:
Post a Comment