OmniChannel with IoT for BPO & BPaaS

In order to achieve maximum business efficiency and effectiveness, enterprises rely on industry standard processes that are supported by the latest in technology. However, disruptive technology, a low capital and shrinking budgets are driving more and more enterprises to adopt Business Process as a Service (BPaaS) or "OmniChannel with BPaaS" to achieve their goals.

The BPaaS delivery model, which is a part of Business Process Outsourcing (BPO) Services, now companies can take advantage of best-in-class technology and standardized business process services for customer support, without any major expenditure. With the help of OmniChannel solutions that support BPaaS, we have enabled global clients shift from a high-cost model to a much more flexible, consumption-based price model.

New Global delivery models, cloud-based solutions and best-in-class OmniChannel capabilities can offer flexibility in optimizing your customer service operations. IoT (Internet of Things) is the 4th Industrial Revolution, and BPaaS will need to embrace this technology or be left behind. Enterprise OmniChannel with BPaaS solutions provide a next generation customer experience platform, which can be used to efficiently manage customer service interfaces across: chat, email, web, voice, SMS, IoT and social media channels.

BPaaS need to prepare for IoT, as 5.5 million new Internet connect things are made every day. By 2020 it is estimated 100 billion IoT devices will be connected.BPaaS need to embrace OmniChannel including IoT and Social Media Monitoring. Yes, I understand your fear of Self-help, smart IVRs and Chat-bots cannibalizing your headcount. Yes, the Tier 1 support calls (80% of contact center calls are repetitive) are going away but will be replaced with more valuable Tier 2 support. BPaaS with OmniChannel capabilities including the IoT channel, will be able to build: Self-help, smart IVRs and Chat-bots for their customer. Being able to fix the the broken Self-help, smart IVRs and Chat-bots for their customer will also be needed, The BPaaS that invests in OmniChannel will be able to monitor Social Media as another channel. Today marketing departments are being overwhelmed by Social Media. These Social Media channels are not properly being staffed by marketing and these conversations are not being saved in the CRM. With IoT their will be critical alerts, recalls, SLAs and superior customer service coming from the IoT.

Some of the key features of OmniChannel with BPaaS service offerings include:

• OmniChannel with BPaaS uses foundational cloud services like PaaS, laaS and SaaS
• OmniChannel with BPaaS will fit your processes without impeding your productivity
• OmniChannel with BPaaS has most all APIs which enable a quick and easy connection
• OmniChannel with BPaaS supports multiple deployment environments and languages, so that a business process can be modified easily in the future, without any major alterations
• Omni Channel with BPaaS we recommend will handle massive scaling - from a few processes to thousands, as per your requirement

Why is OmniChannel with BPaaS an Effective Alternative?
OmniChannel with BPaaS is often automated and the pricing models are consumption or subscription based. Since business process solutions are cloud-based, they are accessed via an internet-based technology. OmniChannel with BPaaS is a multi-tenant delivery model uses a shared set of tools, which your enterprise can tap into on a pay-as-you-go basis. Through OmniChannel with BPaaS, you can leverage on premise solutions, cloud-based ERP solutions and other  applications that enhance global collaboration and connectivity in a streamlined manner.
O2I's BPaaS services can suit a multitude of business verticals, and is especially helpful to clients facing the following issues -

• Scarcity of capital investments, which limits your ability to take on large initiatives
• Unequal technology environments, which results in inefficiencies
• Limited or no access to best-in-class technology and processes
• Changing regulatory norms, that needs a fast reaction
• Benefits of OmniChannel with BPaaS

Call Center Pros offers global clients multiple carrier class, state-of-the-art infrastructure, professional and trained staff and streamlined, tested processes. Let Call Center Pros help with your requirement for the following benefits:

• Flexible pricing: A flexible pricing model that requires minimal capital expenditure while ensuring all your requirements are met
• Faster time-to-market: Drastically reduce the time spent in finding and deploying new processes and assets
• Immediate access to best-of-breed processes, technology and skills: Quick access to easy upgrades and efficient processes that are built into the technology platform
• Better control and compliance: Eliminate the need for long or complex change management transitions
• Reduced costs: Minimal costs during the course of the business engagement

Please contact Call Center Pros for any call center technology need or telecom challenge.

Thank you,
James Wilson, CEO
Call Center Pros
+1-404 936 4000
james@call-center-pros.com
www.call-center-pros.com
http://www.linkedin.com/in/jameswwilson